Frequently asked questions

What is involved in an axle service?

Over time, your caravan suspension and axles will require servicing. You can expect our team to check your bearings, leaf springs, slipper leaf springs and tandem axles, as well as ensuring your pins and bushes have not worn to the extent that your springs could break. We can give your caravan a full comprehensive service, offering a report on all work completed and scheduled maintenance that will be required in future. This will give you peace of mind and the ability to budget for this routine servicing, saving you time, money and hassle in the long term.

What is involved in a full 12-month service?

The Newcastle Caravan repairs team will inspect your tyres, wheels, lights, vents, seals and even your awnings. We will ensure all signs of wear and tear are checked and corrected with fixtures that stand the test of time. This includes replacement of bushes, pins, bearings and springs. Keeping up to date with annual servicing is important for the working condition of your vehicle, especially if you are a keen traveller and using your caravan frequently.

How often should I get my caravan serviced?

At the very least your caravan should be serviced once a year, or at least every 10,000kms. It is also a good idea to get it inspected prior to going away on holiday to make sure everything is in working order.

I am thinking of buying a second-hand caravan and getting it done up. What do I need to know before purchasing a used caravan or motorhome?

Ask to see proof of the service history and the work that has been carried out on the caravan in the past. Find out how it has been stored. Caravans that are not stored undercover are at the mercy of the weather elements. Inspect the exterior for hail damage, dents, corrosion. Examine the inside for watermarks, which may indicate leaks. Soft spots on the floor may also be telling of a previous leak, which could lead to rotting timber. Check the window seals.

How do I get an insurance repair done?

Ring your insurer and make a claim by explaining the occurrence and damage. Your insurer will advise of your closest repairer or, most insurance providers give ‘choice of repairer’. Advise the insurer that you are taking your van to Newcastle Caravan Repairs at 63 Pendlebury Road, Cardiff. Call us to arrange a convenient time to bring the van in for us to appraise and generate a quote. At this time, we would normally book in a repair date. We submit a quote to your insurance provider. The van damage and quote are assessed by the insurance company. This is done either in person by a representative or using our photos and documentation in the insurance office, ‘desktop’.Approval is given. We order required parts and materials. Repairs are carried out.