Question 1

How do I get an insurance repair done?

Accepted Answer

Ring your insurer and make a claim by explaining the occurrence and damage.
Your insurer will advise of your closest repairer or, most insurance providers give ‘choice of repairer’.
Advise the insurer that you are taking your van to Newcastle Caravan Repairs at 63 Pendlebury Road, Cardiff.
Call us to arrange a convenient time to bring the van in for us to appraise and generate a quote.
At this time, we would normally book in a repair date.
We submit a quote to your insurance provider.
The van damage and quote are assessed by the insurance company.
This is done either in person by a representative or using our photos and documentation in the insurance office, ‘desktop’.Approval is given.
We order required parts and materials.
Repairs are carried out.

Question 2

What is involved in an axle service?

Accepted Answer

Over time, your caravan suspension and axles will require servicing. You can expect our team to check your bearings, brakes, leaf springs, slipper leaf springs and tandem axles, as well as ensuring your pins and bushes have not worn to the extent that your springs could break. 
We liaise with customers in regards to items which should be replaced due to excessive wear and tear

Question 3

What is involved in a full 12-month service?

Accepted Answer

A Full 12 month service involves the service to the axle/s, inspecting the bearings, brakes, springs etc.  It also involves a general inspection of the internal operations of the van, including the appliances.  We also do a general check for any obvious water leaks.  We liaise with the customers with regards to items which have extensive wear and tear for possible replacement.

Keeping up to date with annual servicing is important for the working condition of your vehicle, especially if you are a keen traveller and using your caravan frequently.

Question 4

How often should I get my caravan serviced?

Accepted Answer

Your caravan should be serviced once a year, or every 10,000kms. It is also a good idea to get it inspected prior to going away on holiday to make sure everything is in working order.

Question 5

I am thinking of buying a second-hand caravan. What do I need to know before purchasing a used caravan?

Accepted Answer

Ask to see proof of the service history and the work that has been carried out on the caravan in the past.
Find out how it has been stored. Caravans that are not stored undercover are at the mercy of the weather elements.
Inspect the exterior for hail damage, dents, corrosion.
Examine the inside for watermarks, which may indicate leaks. Soft spots on the floor may also be telling of a previous leak, which could lead to rotting timber.
Check the window seals.

Newcastle Caravan Repairs

Service, Repairs & Spare Parts

FAQ

Frequently asked questions

How do I get an insurance repair done?

What is involved in an axle service?

What is involved in a full 12-month service?

How often should I get my caravan serviced?

I am thinking of buying a second-hand caravan. What do I need to know before purchasing a used caravan?